Zoom

Connect your organization's Zoom account once to turn meetings into collaborative Stilla canvases automatically. Stilla imports Zoom transcripts and generates meeting notes, decisions, and action items for your team.

Stilla does not join or record Zoom meetings. It uses transcripts produced by Zoom after the meeting.

Add Stilla to Zoom

See Troubleshooting if Zoom is unavailable or authorization does not complete.

How it works

After an admin connects Zoom, no additional action is required for future meetings hosted by people in the Stilla workspace:

1. Zoom makes a Cloud Recording or AI Companion transcript available.
2. Stilla associates the meeting with its workspace host.
3. Stilla creates a meeting canvas and generates notes, decisions, and action items from the transcript.
4. The meeting knowledge can be edited, shared, and used across Stilla.

If Zoom is still processing a transcript when the meeting ends, Stilla retries automatically.

Meeting canvases and access

Stilla associates each imported meeting with the matching workspace host. The resulting meeting canvas can be edited and shared like any other Stilla canvas.

Access follows your workspace's standard canvas permissions. The canvas owner can share meeting knowledge with the teammates who need it and change access at any time.

Data access and handling

Stilla requests read access needed to identify the connected Zoom account, receive supported meeting events, and retrieve transcripts and recording metadata.

Stilla stores:

• Zoom account and installation metadata
• OAuth access and refresh tokens, encrypted at the application layer
• Meeting metadata and transcript text in the resulting Stilla canvas
• A link to the source Zoom recording when Zoom provides one

Stilla does not copy Zoom video or audio files as part of this integration. Access to imported content follows Stilla workspace permissions and retention settings. See the Privacy Policy for more information.

Remove Stilla from Zoom

You can disconnect Zoom from Stilla or remove Stilla in the Zoom App Marketplace.

Disconnect in Stilla

1. Sign in to Stilla as a workspace admin.
2. Open Settings → Organization → Channels.
3. Find Zoom and select Disconnect.
4. Confirm the disconnection.

Stilla revokes its Zoom authorization, removes the stored Zoom connection and OAuth credentials, and stops future imports.

Remove in the Zoom App Marketplace

1. Sign in to the Zoom App Marketplace.
2. Select Manage and then Added Apps.
3. Find and open Stilla.
4. Select Remove and confirm.

Zoom revokes the authorization and notifies Stilla to remove the connection. Previously imported meeting canvases remain in Stilla so users do not unexpectedly lose their work. Workspace members can delete those canvases in Stilla, subject to their permissions and organization retention settings.

What happens after removal

Disconnecting or removing Stilla stops new Zoom meeting canvases and transcript imports. Existing canvases, notes, and action items remain available in Stilla until they are deleted under your workspace's normal retention and access policies.

Troubleshooting

Zoom is not available in Stilla

Only Stilla workspace admins can connect organization integrations. Confirm that you are an admin, then reload Settings → Organization → Channels. Contact Stilla Support if Zoom is still unavailable.

Zoom authorization fails

Confirm that you are both a Stilla workspace admin and a Zoom account admin. If you previously denied access, start the connection again and approve the requested permissions.

A meeting was not imported

Check that:

• The host uses the same work email in Zoom and Stilla
• The host is an active member of the connected Stilla workspace
• Zoom generated a Cloud Recording audio transcript or AI Companion meeting transcript
• Zoom finished processing the transcript
• The meeting belongs to the connected Zoom account

Zoom transcripts can take several minutes to become available. Stilla retries temporary Zoom processing and API failures automatically.

If these checks pass and the meeting still does not appear, contact Stilla Support.

A teammate cannot see the meeting

Meeting canvas access follows Stilla workspace permissions. Ask the canvas owner or a workspace admin to review the canvas sharing settings.

The wrong host received the meeting

Stilla assigns the canvas to the Zoom host by email. Confirm that the host uses the same work email in both systems, then contact Stilla Support if the problem continues.

Contact support

For help adding, using, or removing the Zoom integration, email support@stilla.ai or review the Stilla support options. We aim to reply within 24 hours.